Last Updated: February 26, 2026
Welcome to SupaKera. These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you", "User"), and SupaKera Ltd ("SupaKera", "we", "us", or "our"), concerning your access to and use of the SupaKera website, mobile application, and any other related services (collectively, the "Platform").
Please read these Terms carefully before using our Platform. By accessing or using any part of the Platform, you agree to become bound by these Terms and our Privacy Policy. If you do not agree to all the terms and conditions of this agreement, then you may not access the Platform or use any of its services.
SupaKera operates a technology platform that connects Users with independent Merchants and Kera Riders. SupaKera itself does not prepare, sell, or provide the Products, nor does it provide the delivery services directly.
When you place an order on the Platform, you are entering into a direct contract with the Merchant for the purchase of the Products, and a direct contract with the Kera Rider for the delivery service. SupaKera acts solely as a technological facilitator and, where applicable, a limited payment collection agent for the Merchants and Kera Riders.
We do not guarantee the quality, safety, or legality of the Products provided by Merchants, which are strictly the responsibility of the Merchant in compliance with the Ghana Standards Authority (GSA) and Food and Drugs Authority (FDA) Ghana regulations.
To use certain features of the Platform, you must register for an account. By creating an account, you represent and warrant that:
You are entirely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify SupaKera immediately of any unauthorized use of your account. For enhanced security, we may require verification using your Ghana Card (National Identity Authority) or alternative legitimate Ghanaian identification methods.
As a User of the Platform, you agree not to:
All orders are subject to product availability and acceptance by the relevant Merchant. SupaKera and the Merchant reserve the right to refuse or cancel any order for any reason, including errors in pricing or product descriptions.
Prices listed on the Platform are in Ghana Cedis (GHS). Prices are determined by the Merchants and are generally inclusive of applicable taxes, including but not limited to Value Added Tax (VAT), National Health Insurance Levy (NHIL), GETFund Levy, and COVID-19 Health Recovery Levy. SupaKera charges a delivery fee and, where applicable, a service fee, which will be clearly displayed before you confirm your order.
We accept major Mobile Money providers in Ghana (MTN Mobile Money, Telecel Cash, AT Money) and valid debit/credit cards. By submitting payment details, you authorize SupaKera (or our third-party payment processors) to charge your chosen payment method for the total order amount. Applicable Electronic Transfer Levies (E-Levy) mandated by the Electronic Transfer Levy Act, 2022 (Act 1075) may apply and are the responsibility of the User.
Order Cancellation by User: You may cancel an order without charge only before the Merchant accepts the order. Once the Merchant accepts and begins preparation or processing, you may not cancel the order, and you will be charged the full amount.
Refunds: If you receive defective, incorrect, or missing items, you must report this to SupaKera customer support within 24 hours of delivery. SupaKera will investigate and, at its sole discretion or in coordination with the Merchant, may issue a partial or full refund, or a platform credit.
Unless otherwise indicated, the Platform is our proprietary property, and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Platform (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights.
To the fullest extent permitted by applicable law, in no event will SupaKera, its affiliates, directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Platform, the Products, or the delivery services.
Our aggregate liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to SupaKera for the services giving rise to the claim during the one (1) month period prior to any cause of action arising.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) your use of the Platform; (2) breach of these Terms; (3) any breach of your representations and warranties set forth in these Terms; or (4) your violation of the rights of a third party.
These Terms and your use of the Platform are governed by and construed in accordance with the Laws of the Republic of Ghana.
Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be settled amicably by mutual negotiation. If the dispute is not resolved within thirty (30) days of commencement of mutual negotiation, the dispute shall be submitted to the exclusive jurisdiction of the High Court of Ghana, Accra.
We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of these Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms to stay informed of updates.
In order to resolve a complaint regarding the Platform or to receive further information regarding use of the Platform, please contact us at: